Small Animal General Practice Workflow Spotlight
AI scribing, IDEXX integration, Pet Parent Portal, and measurable ROI for GP teams.
Composite example
This workflow spotlight is a composite example based on common VetGeni usage patterns. Contact us for a published case study.
Overview
A multi-doctor small animal clinic uses VetGeni to eliminate after-hours documentation with ambient AI scribing, integrate IDEXX lab results into differentials and treatment plans, and keep clients engaged through the Pet Parent Portal and PawText automated follow-ups.
Setting
Multi-doctor small animal general practice (15+ patients/day)
Team focus
Wellness exams, acute illness, chronic care, new graduate mentorship
Primary outputs
AI-scribed SOAP notes, IDEXX-integrated differentials, Pet Parent Portal discharges
Integrations
IDEXX diagnostics, Pet Parent Portal, PawText, existing PIMS (open architecture)
Workflow challenges
- Inconsistent SOAP structure across doctors and technicians.
- Time spent writing discharge instructions after busy appointment blocks.
- Follow-up plans buried in free-text notes.
- New associate burnout from after-hours documentation burden.
- Client compliance gaps — owners forget medication schedules and recheck dates.
- Consumer AI tools (ChatGPT) giving pet owners unvetted medical advice.
VetGeni solution
- Ambient AI scribing captures the visit in real time, eliminating after-hours note writing.
- IDEXX lab results flow directly into AI-ranked differentials and evidence-based treatment plans.
- Pet Parent Portal gives clients online access to discharge instructions, medication schedules, and recheck reminders.
- PawText sends automated follow-up texts to confirm medication adherence and check on patient status.
- Wiley-backed decision support acts as a clinical safety net for new graduates.
- Open integration architecture works alongside the existing PIMS with no disruption.
Outputs delivered
AI-scribed SOAP notes
Ambient recording structures the visit into complete SOAP documentation before the client leaves.
IDEXX-integrated differentials
Lab results auto-import into ranked differentials with evidence-based treatment protocols from Wiley references.
Pet Parent Portal discharge
Clients view discharge instructions, medication schedules, and warning signs online or in the VetGeni app.
PawText follow-ups
Automated text messages check on patient status and remind owners about recheck appointments.
Phone call summaries
Inbound client calls are summarized and linked to the patient record for the care team.
Outcome focus
Outcomes listed below reflect the focus areas this workflow is designed to improve.
- 1.5 to 2.5 hours of documentation time reclaimed daily across the team.
- Improved client compliance through Pet Parent Portal access and PawText reminders.
- Reduced new associate burnout with AI-assisted documentation and Wiley-backed clinical guardrails.
- More consistent notes and handoffs across multiple providers.
- Faster differential narrowing with IDEXX lab integration.
- Lower no-show rate for rechecks through automated PawText reminders.
Related resources
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Contact the VetGeni teamAbout this page
Author
VetGeni Clinical Content Team
Veterinary Content Team
VetGeni
Reviewed by
VetGeni Clinical Review Team
Medical Review Board
VetGeni
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