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Data Deletion Request

Request Your Data Deletion

At VetGeni, we respect your privacy and your right to control your personal information. If you would like to request the deletion of your personal data from our systems, we're here to help.

What Data Will Be Deleted

When you request data deletion, the following information will be permanently removed from our production databases within 60 days:

  • Your account information (name, email address)
  • All audio recordings and transcripts you've created
  • Chat history and interactions with our services
  • User preferences and settings
  • Any other personally identifiable information (PII)

What Data May Be Retained

Certain information may be retained for legal compliance and legitimate business purposes:

  • Billing records maintained by our payment processor (Stripe)
  • Anonymized usage statistics that cannot be linked to you
  • Records required for legal disputes or regulatory compliance

Organization Account Members

If you are a member of an Organization Account, please note that your data is owned by the organization. Only the organization administrator can request deletion of user accounts and trigger data removal for organization members.

How to Request Data Deletion

There are several ways to request deletion of your data:

Option 1: Email Request

Send us an email directly with your deletion request:

Option 2: Account Deletion

If you have an active account, you can delete your account directly from your account settings. This will automatically trigger the data deletion process.

Login to Access Account Settings

Option 3: Manual Email

You can also send a manual email to our support team:

Email: contact@vetgeni.com

Subject: Data Deletion Request

Please include your account email address and specify that you want all your personal data deleted from VetGeni services.

Processing Timeline

Once we receive your data deletion request, we will:

  • Acknowledge receipt of your request within 72 hours
  • Begin the deletion process immediately
  • Complete the deletion within 60 days
  • Send you confirmation when the process is complete

Important Considerations

Warning: Data deletion is permanent and cannot be undone. Please ensure you have backed up any important information before proceeding with your request.

Before requesting data deletion, please consider:

  • You will lose access to all saved transcripts and recordings
  • Any active subscriptions will be cancelled
  • You will need to create a new account if you wish to use our services again
  • Organization data cannot be recovered once deleted

Questions or Concerns

If you have any questions about the data deletion process or need assistance, please don't hesitate to contact us at contact@vetgeni.com.

For more information about how we handle your data, please review our Privacy Policy.