VetGeni Privacy Policy

VetGeni may collect account information such as name, email address, organization details, and technical usage information needed to operate the service.

Depending on the workflow, users may also provide or generate recordings, transcripts, documents, case information, feedback, and client-communication content.

Billing information is processed through Stripe and is governed by the Stripe Privacy Policy. Messaging workflows may involve Twilio for delivery and related compliance support.

We use information to provide and improve VetGeni, support documentation workflows, manage subscriptions, respond to support requests, and maintain service security and reliability.

Information may also be used to monitor product quality, investigate issues, and improve future workflows, features, and onboarding experiences.

If you use PawText or other messaging-related workflows, mobile phone numbers and message content may be processed for care-related communication delivery and compliance.

Mobile opt-in information is not shared with third parties for their marketing purposes. Messaging data is handled according to the operational needs of the service and the applicable provider relationship.

VetGeni works with third-party providers to support billing, messaging, infrastructure, analytics, and certain AI-powered features.

Examples include Stripe for billing, Twilio for messaging, and OpenAI-powered services for some AI-assisted workflows. Their services are governed by their own policies and terms in addition to VetGeni policies.

Retention varies based on the type of data, the workflow involved, legal obligations, and operational needs. Some account-related or billing records may need to be retained longer than general workflow data.

If you want data removed, use the Data Deletion page or contact VetGeni with a privacy-related request.

VetGeni uses reasonable administrative and technical measures to protect information, but no internet-based service can guarantee absolute security.

Users are responsible for reviewing outputs, managing access to their accounts, and avoiding unnecessary submission of information in places where it does not belong.

When this Privacy Policy changes, the effective date on this page will be updated. Continued use of VetGeni after that date means the updated policy applies.